Shipping policy

Shipping policy

Processing time
Orders are processed within 1-3 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking once your order ships.

Delivery times
Delivery times are estimates and start once your order has shipped, not when it’s placed. Delays can occur due to carrier issues, weather, or customs.

International orders
International orders may be subject to import duties, taxes, and customs fees set by the destination country. These are the customer’s responsibility and aren’t included in our prices or shipping charges.

Incorrect address
Please check your address at checkout. We’re not responsible for orders sent to an incorrect address you provided. If you notice a mistake, contact us as soon as possible.

Lost or damaged parcels
If your order hasn’t arrived within 21 days of the estimated date, or arrives damaged, email info@rejuvenateni.com with your order number and we’ll investigate and resolve it.