Refund policy

Return and refund policy

Returns
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Proof of purchase is required.

How to return
Email info@rejuvenateni.com with your order number and the items you want to return. We’ll send you return instructions. Please don’t send items back before contacting us.

Return shipping
Customers are responsible for return shipping costs, unless the item is faulty or we send the wrong item, in which case we will cover return costs.

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Original shipping costs are non-refundable.

Non-returnable items
Gift cards, personalised or made-to-order items, and items marked final sale cannot be returned.

Damaged, faulty, or incorrect items
If your item arrives damaged, faulty, or not as ordered, contact us within 14 days of delivery with your order number and photos. We’ll arrange a replacement or full refund, including shipping.

Exchanges
To exchange an item, contact us and we’ll arrange it, subject to availability.